IT Specialist

Website Accor

ROLE: IT Specialist

 

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our IT team working alongside a fantastic team.

 

 

WHAT IS IN IT FOR YOU:

 

Employee benefit card offering discounted rates in Accor worldwide
Learning programs
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

 

You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.
Serve as secondary contact for all servicing of computer PC hardware and / or software.
Responsible for managing technology/asset life-cycle, and ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.
Accountable for disaster recovery and business continuity as it relates to technology.
Foresees, identifies and resolves system(s)’ performance problems
Ensures technology assets are secure and well-maintained in accordance with Rixos policies and standards
Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.
Performs adds/moves/changes/deletions.
Troubleshoots high-speed Internet access problems.
Escalates problems as appropriate through IT Manager.
Desktop Support
Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
HARDWARE: Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
SOFTWARE: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on the hotel’s systems and computers. Has a good relationship to the Software suppliers? Supports the hotel in resolving Software issues by escalation of issues to Software suppliers
Moves/adds/changes PCs/peripherals; migrating data when necessary.
Maintain a full inventory of all Hardware and software related supplies.
Maintain a log of all computer hardware and a log of all services calls on computer hardware
Manage the configuration records, programme files and data files on the computer system
Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions

To apply for this job please visit careers.accor.com.