Customer Service Representative

Complete job details
Job Request ID: [[164067]]

Founded in the 1930s as a trading company, Al-Futtaim Group is now one of the most varied and forward-thinking private businesses based in Dubai, United Arab Emirates. Al-Futtaim Group has five main parts: cars, finance, real estate, retail, and healthcare. They have more than 35,000 workers in over 20 countries in the Middle East, Asia, and Africa. They also work with over 200 well-known and creative brands from around the world. Al-Futtaim Group’s strong focus on business and customers helps the company keep growing and changing. They pay attention to what their customers need in the places where they work.

At Al-Futtaim Group, we believe in respect, doing our best, working together, and being honest. This helps us improve the lives and hopes of our customers every day.

Job Summary:

Make sure the customer is treated kindly, professionally, and quickly while giving them the best service and products. Make sure customers are very happy and improve the company’s reputation to meet and go beyond the goals. Keep working to improve customer service to make customers more involved.

What you will do:

Meet the branch’s goal for total income from daily, weekly, and monthly rentals.
You should keep the counter according to Hertz’s rules. Image check and operational check.
Make sure all documents are correct and get the right papers when checking out. Scan them clearly into the system.
Customer Service/NPS Scores: You need to consistently go above and beyond what customers expect at every interaction they have with the business. All questions from customers are taken care of quickly and professionally.

– Take care of the daily pre-check-ins and make sure the rental closing happens on time. Explanation of open rental agreements.
Of course Please provide the text you would like me to rewrite in simpler words. Make sure the register and cash machines match.
Sure Please provide the text you’d like me to rewrite in simple words. Look at the register and count the cash on hand to make sure they match.
Sure Please provide the text you’d like me to simplify. Make sure the petty cash is accurate (the pending claims, bills, and cash on hand match).
Sure Please provide the text you would like me to simplify. Physically check the vehicles to make sure they match what is in the system.
Sure Please provide the text you would like me to simplify. Look at the bookings for the next 4 hours and make sure the vehicles are available. Sure Please provide the text that you would like me to rewrite in simpler words.
Sure Please provide the text you’d like me to simplify. After everything has been counted, you need to sign the shift handover that your coworker prepared to confirm it.

– Taking over a shift when someone has to leave unexpectedly (only one CSR at the branch):
Of course. Please provide the text you’d like me to rewrite in simpler words. The backup key will be given to the replacement customer service representative by the line manager.
Sure Could you please provide the text you want me to rewrite in simpler words. The replacement CSR needs to sign a form to get the branch key.
Sure Please provide the text you want me to rewrite in simple words. The replacement CSR needs to give the spare key back to the supervisor at the end of their shift.
Sure Please provide the text you would like me to rewrite in simpler words. All small cash, cash on hand, and ready vehicles must be confirmed with the Line Manager present.
Sure However, it seems like you haven’t provided any text to simplify. Could you please share the text you’d like me to rewrite. At the end of your shift, please give all petty cash, any cash you have, and vehicles that are ready to your line manager.

– Covering a shift when someone is on their annual leave (when there’s only one customer service representative at the branch):
Sure. Please provide the text you would like me to rewrite in simpler words. The new CSR needs to come to the branch at the end of the shift the day before taking over for the handover process.
Of course Please provide the text you would like me to simplify. The new CSR needs to sign for all petty cash, cash on hand, and vehicles available at the branch. They should also take the branch key.
Sure Please provide the text you would like me to rewrite in simpler words. The new CSR will do the same jobs as the CSR who is going on leave, like handling monthly extensions, post charges, Euroswap, and so on.
Sure Please provide the text you’d like me to rewrite in simpler words. A CSR who is taking leave must switch with the other CSR at the branch using the same process. – Perfect accuracy.

Skills needed for success:

Skills for the Job: Good with computers, experience in hospitality, and knowledge of car rental would be helpful.

Skills for the job: Helping customers, good at talking with others, working well in a team, organizing tasks, and solving problems.

What prepares you for the job:

College degree or similar experience.

We’re here to give you great service, but your cooperation can help make sure that candidates have a five-star experience from beginning to end.

Before you click “apply”: Please check the job details closely to make sure you can clearly show why this job is a good fit for you. Also, take some time to create a strong and personalized CV to help you stand out. Our global Talent Acquisition team members are assigned to different businesses to help find the best people for the right jobs. We not only look at the needed skills and behaviors, but also how well candidates match our Values of Respect, Integrity, Teamwork, and Excellence.

We want to be here for you during the job application process. We try hard to check and reply to every application.