Emirati Customer Services Administrator

Complete job details
Job Purpose: The reason for the job or what it is meant to do.

Under the direct guidance of the Centre Manager and following the set rules, the person in this role is in charge of reception and administrative tasks to help the Centre run smoothly.

Duties

Welcomes patients and checks them in, then tells the medical staff they have arrived.
Gives free drinks to patients when they arrive.
Looks neat and tidy according to Aspris rules.
Checks and enters patient details and insurance information into the Tendercare software.
Follows government rules for the Wellbeing Centre.
Keeps track of patient complaints properly, following the Centre’s rules for handling them.
Answers phone calls, sets up first and follow-up appointments with doctors, and takes and shares messages.
You will receive training on how to handle calls so you can have helpful conversations and give useful information based on what patients ask for (but you won’t give clinical advice).
Share insurance details when needed and work with the insurance coordinator to help the patient.
Makes sure appointments are set for each day.
Responding to voicemail messages, emails, and messages from the website.
Talks and communicates politely with coworkers, bosses, and patients.
Keeps employee, legal, client, budget, and other Centre information private.
Gathers payment for consultations and gives you a receipt right away.
Manages cash and keeps the cash drawer count correct by checking it every day and reporting the results.
In charge of opening and closing the Wellbeing Centre every day according to the schedule.
Makes sure patients fill out the happiness feedback form.
Makes sure the waiting area has plenty of magazines and information for patients.
Performs the Fire Marshall tasks for the Centre and keeps a valid Fire Marshall certification.
Does the tasks of the Deputy HSE Coordinator when required.
Do tasks according to the schedule and your job role, for example: Answering calls and greeting people.
Other useful tasks as needed.
Learning / Teaching / Abilities

Sure. Please provide the text you’d like me to simplify. You need a high school diploma, and it’s better if you have a college degree.

Sure Please provide the text you would like me to rewrite in simple words. You must have a very nice and interesting personality.

Of Please provide the text you would like me to rewrite in simpler words. Good understanding of computer programs like Word, Excel, and Outlook.

Sure Please provide the text you’d like me to simplify. Great speaking and writing skills, including the ability to communicate well with both people inside and outside the company.

Sure Please provide the text you’d like me to rewrite in simpler words. Must be able to understand and follow set rules.

Sure Please provide the text you would like me to rewrite in simpler words. Skill to make good decisions when dealing with therapists, patients, and staff.

Sure Please provide the text you would like me to simplify. You should be able to handle stress and finish tasks on time, all while staying cheerful and giving great customer service.

Sure Please provide the text you would like me to simplify. أفضل اللغة العربية

Experience

It looks like you didn’t provide the text you want rewritten. Please share it, and I’ll be happy to simplify it for you. Having worked in a medical facility before is a plus.

Sure Please provide the text you’d like me to rewrite in simpler words. Help with customers.

Responsibility means being in charge of something or taking care of your duties.

Leadership means guiding and helping others to work together toward a common goal. A leader inspires and motivates their team.

No responsibility for managing others.

Money and Tools

Everyone is responsible for taking care of the equipment and following the budget rules.

Details

Everyone is responsible for keeping records, data, and information private, safe, and correct. Make sure that the documents are good quality and follow the organization’s rules, legal guidelines, and requirements.

Talking and Sharing Ideas

You will often need to use your judgment when getting and explaining information in communication. Might have conversations that include upsetting information.

Keeping safe

Everyone has a duty to keep safe people who are at risk, like children and adults. Co-workers need to know the local rules for keeping children and adults safe and who to reach out to in the Local Authority Safeguarding team for more help. All staff must take part in training about keeping people safe and complete any extra training that is suitable for their job.

Workplace

Working at the location.

Working days: Sunday to Friday

Job Type: Full-time job.

Salary: 7,000 to 8,000 AED each month.

Application Question(s):

We will review your experience. Can you confirm that your answers are honest.
Are you a citizen of the UAE.
Experience:

Healthcare front desk experience: 1 year (Needed)
In-person customer experience: 2 years (Needed)
.