Customer Service

Expected set of responsibilities
Work Rundown

To offer a predictable quality support to the clients at any assigned region to all travelers at any assigned region (registration, entryways, move work area, exceptional taking care of and FMU) that is steady with Dnata’s high help principles. The ideal and effective help gave ought to be in understanding to the concurred Standard Working Systems as well as wellbeing and security principles set by Global Common Avionics Association (ICAO) and Neighborhood Air terminal Specialists.
• Show great client care abilities, cooperation and understanding to accomplish consumer loyalty. Endeavor as a feature of a devoted group to keep away from objections and procure praises.
• Guarantee incredible discipline and preparing principles are shown consistently while working.
• Continuously stick to the set help guidelines and methods so the travelers are dealt with in a well disposed and productive way.
• Guarantee all hardware utilized at the assigned work area is all ready and report any support necessities to the senior administration on the job.
• Guarantee that every one of the solicitations and finishing comments are refreshed precisely in DMIS and that all charge notes are produced and approved for charging.
• Produce a rundown of forthcoming solicitations from DMIS to examine advance responsibility profile.
• Report any inconsistency or administration shortage to the senior administration working to empower administration recuperation and suitable restorative move to be initiated.
• Guarantee that the taking care of prerequisites of the different classes of travelers (for example unaccompanied minors, youthful travelers, wheelchair, older and travelers with exceptional necessities etc…) have been met and that unique administrations and offices are given to meet any extraordinary administrations prerequisites by the clients.

Capabilities and Experience
• O Levels or same.
• 2 + years experience in a Client support job.
• Capability in spoken and composed English.
• Professional or Certificate (12+2 or same) alluring however not needed.
• Uplifting outlook with an inherent capacity to offer magnificent support in a group climate, and while managing individuals from many societies.

A few jobs require at least one of the accompanying:
• Familiarity with French, Spanish, German, Italian, Arabic, Russian, Mandarin, Japanese.
• Reservation and tagging experience (is adventagous).