IT Support Engineer

Essential Obligations:
• Act as the underlying resource in the IT support call focus, speedily noting calls per the help level understanding, reporting client issues in the tagging framework, and tending to them.
• Offer specialized help to both in-house and outer clients, including Radiologists.
• Analyze and determine essential specialized issues including equipment and programming, with hands on preparing accessible for help.
• Address client issues, oversee work process related investigating, and raise critical equipment or programming issues.
• Follow laid out departmental approaches and systems.
• Keep up with correspondence with clients about the advancement of their passes to set assumptions and advance fulfillment.
• Design, convey and uphold end-client figuring.
• Keep an exact record of equipment stock in the resource register.
• Support the Radiologists by helping with the arrangement and organization of equipment.
• Participate in project work and different undertakings as alloted.
• Your work incorporates packed working hours, a – hour 7working day more than a 6-day week (counting an end of the week). This will either be Mon-Sat or Sun-Fri. Your chief will decide your functioning example.
• You will be repaid with 1 day’s Work (Downtime in Lieu) on the off chance that you work on a bank occasion.
• Stick to working hours that start no sooner than 09:00 AM and end no later than 5:00 PM (UAE Time region). In the event that movement to a radiologist’s house is outside working hours, you will be given comparable downtime in lieu.

Abilities and Qualities:
• Exceptional client assistance
• Amazing composed and oral correspondence
• Application and equipment investigating
• Experience with medical care programming
• Openness to ITIL guidelines and cycles
• Knowledge of PACS/RIS programming and DICOM/HL7 guidelines
• Capacity to break down log documents
• Workstation fabricate insight

Gainful Abilities:
• AWS Cloud investigating and backing
• Experience with SQL questions
• Experience with Atlassian apparatuses (Jira, Conversion)
• Windows Server 2012 and above

Beneficial Experience:
• Experience in radiology or teleradiology work processes
• Dynamic Index, record servers, area servers and Office 365
• Experience of working with radiologists/clinicians
• Medical care application commonality covering HL7 informing and DICOM Norms

Applicant Profile
This position will suit an individual with superb client support abilities, a solid capacity, and an eagerness to see new ideas, especially teleradiology work processes and center IT investigating abilities.

Vocation Level
Mid-level
Language
English
Identity
Any
Organization Size
1001-5000
Benefits
Health care coverage
Organization Visa
According to UAE regulation
Abilities
Medical services Data Innovation
PC Equipment
Programming Investigating
Client assistance