Customer Service Officer – NCC

Work Outline

Adding to further developing the client experience and administration guidelines all through the client assistance capability. Answerable for observing, following and effectively decidedly influencing client support conveyance all through the Client Excursion by being the traveler correspondence connection of Organization Control Center (NCC), Flight Tasks, Air terminals, Providing food and Client support.
Key Accountabilities
• Screen the advancement of the day to day activity and expect effects on Client support conveyance by answering positively and proactively acting (looking forward and grasping the ‘consider the possibility that’ situations) and intending to keep up with the respectability of the activity improving or limiting any likely adverse consequence to Client support.
• Keep up with the fundamental reports/logs and follow the characterized techniques and cycles for NCC Client assistance. Help the NCC Boss/Obligation Director (NCDM) as required. Keep in touch records guaranteeing that the contact information is dependably modern and partners are educated at the right second as per the strategies and process(es).
• Upgrade client care during regular and disturbed tasks, being the Client Diplomat in the NCC dynamic cycle. During interruptions, comply to the disturbance rules working with the NCDM to enact emergency courses of action guaranteeing the occasions, activities, timetable are recorded precisely. During occurrences/crises take part in and follow the fitting methodology.
• Sort out, screen and oversee traveler government assistance, for example, cooking and convenience guaranteeing traveler security and fulfillment while monitoring the business influence.
• Go about as a focal data and correspondence center point for all key offices heightening and liaising with them and the ready to come in case of an emergency NCC CS Obligation Supervisor.
• Be a specialist in a district and with an inward help accomplice region creating partner connections and further developing contact data and methods and cycles.

Instruction and Experience
• Four year certification in any discipline.
• 2-5 years’ involvement with movement industry or client care climate with at least 2-4 years in a functional region.

Required Abilities
• Working information on carrier and additionally client support functional methodology and practices.
Information on Flight Activities
• Authoritative and arranging abilities.
• Viable critical thinking abilities
• Capability in functional frameworks (Points, Radixx as well as counterparts) and Microsoft Office items.
• Solid verbal and composed relational abilities in English as well as Arabic and Russian.