Telephone Operator – Arabic Speaker Preferred

Complete job details
Job: Telephone Operator – Preferably someone who speaks Arabic.

As a Telephone Operator, your job is to answer phone calls for the hotel and connect them to the right person or room. Talk to guests clearly about hotel details and any emergencies. Contact hotel managers and city services during emergencies.

What will I be doing.

As a Telephone Operator, you need to do these tasks very well:

Respond to guest questions quickly and effectively to get good results.
Always provide great service to customers.
Take the right training classes when needed.
Show that you understand the different types of hotel rooms, their prices, special deals, and other basic information needed to do your job every day.
Stick to the company’s brand rules.
Help other teams when needed.
Answer calls from outside and inside the company.
Send the caller to the right phone line or room.
Help guests by giving them directions or any other information they need.
Speak to callers clearly and directly.
Type messages using correct grammar and spelling.
Check names and phone numbers.
Along with doing the main job duties, this position might also need to carry out some additional tasks. The amount of time spent on each task will be decided by the supervisor based on what the company needs.

Use the fax machine to send and get messages for guests.
Let guests know about their receipts using the computer.
Request help to fix and support all computer-based phone systems.
What do we want to find.

Telephone operators for Hilton brands are always helping our guests and cooperating with other team members. To do this job well, you should have the right attitude, actions, skills, and values, which include:

Experience working in a job that cares about customers.
Being able to talk and listen well.
Promise to provide excellent customer service.
Can work alone and with others.
Good level of computer skills.
Extra language skills are a plus.

What is it like to work at Hilton.

Hilton is a top hotel company around the world. They offer different types of places to stay, from fancy hotels and resorts to longer stay suites and moderately priced hotels. For almost 100 years, Hilton has provided the best places to stay, good service, helpful features, and great value for both business and leisure travelers. Hilton is committed to keeping its tradition of offering great experiences for its guests. Our goal is “to spread kindness and warmth everywhere. ” This brings us together as a team to make amazing hospitality experiences for people around the world every day. And, our great Team Members are the most important part of everything.