Guest Relations Executive

An exciting opportunity has arisen for an experienced Guest Relation Executives to join the Food and Beverage Services team in Jumeirah Emirates Towers. Your key responsibilities will include:

•   Ensures that all activities adhere to and support the Jumeirah International Quality Management System.
•   Maintains working knowledge and always follows all departmental Standard Operating Procedures.
•   Maintains a full awareness of restaurant layout and table plans to maximize potential covers and sittings.
•   Promptly and professionally greets and escort the guest to their allocated tables.
•   Maintains an effective reservation system to maximize the potential number of covers and to meet customers required needs.
•   Actively monitors customer satisfaction upon guest departure and reports any problems to supervisor/ manager.
•   Builds relationships with first-time and regular customers through guest recognition and professionalism.
•   Actively check all the guest enquires and follow up on proposal sent.
•   Provides service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests.
•   Assists service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
•   Assists service colleagues to provide table and/ or counter service of all menu items.
•   Develops and updates food and beverage knowledge required to carry out duties.
•   Provides advice on food and beverages to guests.
•   Keep the hostess desk well equipped and all the menus needs to neat and clean.

About you:

1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining /Destination Dining.
Proficient in English.
Knowledge of Microsoft Office and Micros.
Additional language would be an advantage.
Knowledge of LQA / Forbes standards is preferred.
About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.