Front Desk Agent

Statement of duties a Front Desk Agent.

The last day to apply is August 31, 2024.

Rooms Division, Front Office, and Guest Services are departments.

Permanent employment with full-time hours Dubai in the United Arab Emirates.

Directed by the Duty Manager Description In accordance with Kempinski procedures and Leading Quality Assurance (LQA) standards, the incumbent in this position is in charge of welcoming and caringly checking hotel guests in and out. He or she plays a crucial role in the guest’s first and last impression of the hotel, so they must always project a positive and professional image. Principal Obligations • In accordance with Kempinski and Leading Quality Assurance (LQA) standards, check in and check out guests with kindness and consideration. • Make certain that the LQA results are higher than 85 percent. • At check-in, assign rooms and register guests. When possible, accommodate special requests. Assist guests in completing their registration cards if necessary. Use suggestive selling strategies to promote the hotel’s other services and sell rooms. Follow established credit-checking procedures to verify the guest’s method of payment or refer cash handling payment to cashiers. • Follow the guest check-out procedures when guests leave. For last-minute costs, inquire. Receive guest payments. Set up the guest account and give the invoice to the guest. • Ensure that the procedures for posting charges to guests and exchanging foreign currency are followed by all front office cashiers. Balance their cash float at the end of each shift. • Respond to all inquiries and requests from guests in a welcoming and caring manner, whether over the phone or in person; either provide or receive information, act appropriately, or refer the issues to the appropriate individuals to handle. It might or might not include handling messages, handling complaints, or issuing a safe deposit box. • Notify the housekeeping staff of late check-outs, early check-ins, and special requests in order to coordinate room status updates. • Stay up to date on the hotel’s daily and meeting activities, as well as product and service knowledge. • Be familiar with the procedures for booking a room. • Keep his or her place of work neat. Needs for the Job • A minimum of one to two years of work experience in a similar capacity • Ideally, in a five-star international hotel • Excellent English communication skills Regarding Kempinski Kempinski Hotels, which were established in Germany in 1897, have long represented the best practices of European hospitality. Kempinski is still associated with distinctive luxury today. The Kempinski collection includes grand hotels, avant-garde modern establishments, and charming older hotels in many of the world’s most famous cities and resorts. All of them blend gracefully into their surroundings and provide opulent lodging, delectable food, unparalleled facilities, and impeccable service. The name Kempinski has long been associated with style, mobility, and efficiency for both leisure and business travelers. Simply put, they are the first option for discerning customers. Kempinski is a name that can now be found in many exciting resort locations. Each one combines local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect. In addition, Kempinski operates many of the world’s finest city hotels.