Customer Experience Consultant ( ICX)

Here’s a simpler version: Complete job details.
Maersk is a world leader in shipping and logistics and has been a leader in the industry for more than 100 years. We have more than 100,000 workers in 130 countries, and together we help improve global trade and shipping.

At Maersk, we think that having different people and working together is important for our ongoing success. We are dedicated to helping the UAE Emiratization program and the UAE Government’s plan for 2030.
Duties:

• The customer understands their business well and knows what factors influence their decisions.
– Get to know the outside things that affect the customer’s supply chain and understand what they really need, how quickly they need it, and what drives their choices.
– Ability to understand what customers want from the start and provide helpful solutions.
• Be the main contact for your customers and make sure their shipments go smoothly from start to finish, including delivery, by working closely with both the customer and your team.
– Carry out cost-cutting plans based on buying strategies to keep costs low over time, while ensuring high safety and reliability standards. This includes careful planning and coordination.
• Keep an eye on shipments and let customers know about any changes to the delivery plan (for both ocean and land transport), along with possible solutions or options.
Make better use of important transport options like the rail and truck services we have contracts with.
– Create a good working relationship with both old and new suppliers.
• Working with suppliers to create a transportation plan and using a method called triangulation to make the planning better.
• Take full responsibility for ensuring customers are happy with Maersk’s products and services.
– Ready to do more for customers and focused on providing solutions.
• Look for ways to improve regularly and take action, both for customers and for people inside and outside the organization.

Responsible for:
– Personal customer experience
• Complete process of shipping an order from start to finish.
– Acting as Maersk’s representative to the customers.

Important connections:
People inside the organization

– Customer Experience Managers/team leaders
• Coworkers around the world
– Area Product – Area Sales – Area Finance – GSCs (Global Supply Chains) – LOC (Line of Credit)
People or groups outside a company or organization who have an interest in its activities.

– People who buy things
– Outside providers (port, truck drivers, customs)
– Outside Agents
• Local sellers for products from the land

Important skills:
– Great at working with others and communicating well.
• Active, Organized, and Self-Motivated
• Skills for thinking clearly and solving problems
– Good understanding of processes and skills with technology.
– Can work well under stress while paying attention to quality.
• A strong focus on getting things done.
• Focused on saving money and improving efficiency.
Note: You need a UAE Passport and Family Book.
Maersk values a workplace where everyone is welcome and different ideas are appreciated. Maersk is an employer that treats everyone equally. They welcome job applicants regardless of their race, color, gender, age, religion, nationality, marital status, sexual orientation, disabilities, medical issues, pregnancy, military status, gender identity, genetic information, or any other characteristic that is protected by law. We will look at qualified applicants with criminal backgrounds in a way that follows the law.

We are glad to help you with any changes you need during the application and hiring process. If you need help or changes to use our website, apply for a job, or do your job, please email us at accommodationrequests@maersk. com