Guest Relations Supervisor – Mandarin Oriental Downtown, Dubai

Set of working responsibilities
Settled in the city’s heart, Mandarin Oriental Midtown, Dubai, offers a shocking combination of present day plan with a dash of oriental style, reclassifying friendliness norms.

With unrivaled perspectives on Dubai’s horizon, the notable Burj Khalifa, and the shimmering Bedouin Ocean, this metropolitan retreat offers 224 extravagance Homes and 259 Rooms and Suites.

Going past customary neighborliness, Mandarin Oriental Midtown, Dubai, it’s a lodging as well as a way of life location, offering unwinding, extravagance, and noteworthy encounters.

Extent of Position

The Visitor Relations Manager will uphold and execute the activities in the Visitor Relations segment, raise visitor experience and guarantee all celebrity visitors and club visitors are furnished with top notch administration. All inclinations and visitors’ solicitations should be gone to in a polite and effective way according to the Lodging norms.

Obligations

Departmental:
• Guarantees that every one of V.I.P’s. rooms are actually looked at before visitors’ appearance and guarantees room is prepared according to visitor inclination preceding appearance.
• Liaises with the group on expected Visitor check‑ins, check‑outs, room tasks and living rundown.
• Keeps concerned divisions informed about the visitor sensitivities and food inclinations.
• Acquaints Inn Offices and administrations with Visitors.
• Meets with visitors day to day to audit their everyday program.
• Take care of explicit visitor’s solicitations guaranteeing proficient and proactive help.
• Follows and guess all the visitor needs until they are finished to the absolute visitor fulfillment.
• Expects on visitor inclinations and requirements all through the visitor stay and follow up Alice Application demands.
• Guarantees all visitor inclinations and solicitations are noted and imparted to the remainder of the steward group guaranteeing all can complete customized administration to the visitor all through the stay.
• Guarantees all information and inclinations of the visitor are recovered preceding appearance, when required liaise with GRM to gather and give exact data.
• Takes care of visitor gear and possessions according to visitor inclinations in un-pressing, pressing, stockpiling and other.
• Deals with the visitor’s solicitations and liaise with individual offices: clothing, reminder, spa appointments, attendant, and any extraordinary solicitations and so forth.
• Imparts any exceptional necessities, food solicitations or handicaps to Heads of Stewards/Visitors acknowledgment and other concerned divisions.
• Do appropriate hand over to different movements taking care of the visitor guaranteeing the visitor inclinations are constantly seen everything through to completion.
• Upholds different divisions, for example, Front Work area, Housekeeping and Room administration.
• Have full information on all retreat administrations, hours, and areas around the hotel.
• Requirements to direct Suite direction and lodging visits when pertinent.
• Welcomes visitors at the anteroom and lead in suite registration and look at.
• Ensures that Visitor Suites are completely recharge with conveniences, F&B supplies, and blossoms.
• Screens and keeps up with the stock of provisions and conveniences.
• Execute and maintain inn arrangements and strategies to guarantee consistence with industry principles and guidelines

Visitor Relations:
• Energetically draw in and banter with visitors.
• Guarantee consumer loyalty as per the relevant MOHG Amazing Quality Encounters (LQEs)
• Make WOW minutes to amaze and get a kick out of house visitors.
• Pay attention to any client protests and if conceivable, resolve them actually and in any case allude to the chief in control.

Associate Relations:
• Cultivate a positive workplace, advance collaboration, and address any struggles or issues that emerge.
• Give progressing training, input, and execution assessments to keep up with exclusive expectations of administration.
• Keep up with open correspondence channels with different offices to guarantee consistent coordination and associate fulfillment.
• Partake in ordinary gatherings with the board and staff to examine functional updates, difficulties, and open doors for development.
• Act as a good example showing lowliness, sympathy, trustworthiness, and a promise to support greatness.

Abilities and Capabilities
• Senior School capability.
• Least 2 years of involvement working in a 5-star inn climate.
• At least 1 year of Visitor Relations or Head servant experience.
• Past experience working in Inn pre-opening, in the Center East Locale is a benefit.
• Solid orders of Microsoft Office items, PSMS and all connected front office programming.
• Powerful verbal and composed correspondence.
• Solid critical thinking abilities.
• Solid relational and relational abilities, with the capacity to interface really with visitors, partners, and partners at all levels.
• Extraordinary hierarchical abilities and tender loving care, with the capacity to perform multiple tasks and focus on in a quick moving climate.
• Actual capacities to represent a significant stretch; Adaptability to work various movements, including nights, ends of the week, and occasions as the need might arise.