Welcome Office Manager

Job description in simple words.
Job Number 24160049
Job Type: Rooms and Guest Services Operations
Location: W Dubai – The Palm, West Crescent, Dubai, United Arab Emirates. See on map.
Full-Time Schedule
Are you far away. No
Moving No
Job Type: Management

Job Summary: A brief overview of the job, its main duties, and responsibilities.

Helps the Front Office Manager run the front desk and oversees the staff every day. The front office includes the bell staff, door staff, the switchboard, and the guest services or front desk. The job involves guiding and working with managers and staff to make sure the check-in and check-out process runs smoothly and efficiently. Makes sure guests and employees are happy and gets the most money for the department.

CANDIDATE DESCRIPTION

Schooling and Work History

You need a high school diploma or GED and 2 years of experience in guest services, front desk work, or a similar job.
It seems like you’ve typed “OR” without any additional context or text to rewrite. Could you please provide the text you would like me to simplify.

You need a 2-year degree from a recognized college in Hotel and Restaurant Management, Hospitality, Business, or a similar field; you don’t need any work experience.

MAIN JOB TASKS

Keeping Guest Services and Front Desk Targets on Track

Handles daily tasks to make sure everything runs smoothly and that customers are happy with the quality and standards every day.
Makes clear goals and plans to help you focus, organize, and finish your tasks.
Takes care of complaints, solves problems, and works out disagreements with other people.
Makes sure there are enough staff to help guests, keep things running smoothly, and meet money goals.
Makes sure that there is regular communication with employees to help them understand business goals, share what is expected from them, recognize their good work, and achieve the results we want.
Understands how the department’s work affects the overall financial goals of the property and works to meet or exceed those goals.

Helping the Front Desk Team Manage Their Work

Uses good people skills and communication to guide, inspire, and support others; promotes smart financial and business choices; shows honesty and integrity; sets a good example.
Encourages team members to trust, respect, and work together.
Being a good example to show the right way to behave.
Oversees and directs workers. Takes care of daily tasks. Knows the jobs of employees well enough to do their work when they’re not available.
Builds and keeps good working relationships with employees and encourages them to do the same with their teammates.
Oversees all parts of the Front Office when the Front Office Manager or Assistant Front Office Manager is not there.

Making Sure Customers Get Great Service

Offers extra services to make customers happy and keep them coming back.
Makes service better by talking to and helping people understand what guests need. Offers advice, support, and one-on-one coaching when necessary.
Deals with and addresses guest issues and complaints.
Shows a good way to treat guests.
Gives workers the ability to give great customer service.
Watches how employees behave when serving customers and gives them feedback.
Talks to customers to get their opinions about how good the product is, how well the service works, and how happy they are overall.
Makes sure employees know what is expected of them in customer service.
Talks to guests to get their thoughts on the quality of products and the service they received.
Highlights the importance of making guests happy in all team meetings and aims to keep getting better.

Managing Projects and Rules

Carries out the customer recognition and service program, making sure to explain and follow the process.
Trains employees and checks that everyone follows the rules for credit to lower bad loans and refunds.
Oversees daily sales processes to increase room income and manage how many rooms are occupied.
Oversees the daily work at the Front Desk and makes sure all rules and procedures are followed.
Makes sure that property rules are applied fairly and the same for everyone. Follows the rules for handling discipline and keeps records according to the standard procedures. Also helps with the Peer Review Process.

Helping with Human Resource Tasks

Helps others grow and learn by teaching, guiding, or supporting them to improve their knowledge or skills.
Asks workers for their opinions, keeps an “open door” policy, and looks at employee satisfaction results to find and solve any issues or worries workers may have.
Tells the department manager and Human Resources about problems that affect how happy employees are at work.
Helps with interviewing and hiring new team members who have the right skills.
Helps new employees get the training they need to do their jobs well.
Takes part in the process for helping employees improve after mistakes.

Extra Duties

Gives information to bosses, coworkers, and team members by phone, in writing, through email, or face-to-face.
Looks at information and checks the results to find the best answer and fix problems.
Keeps the bosses, colleagues, and team members informed and updated with important information when needed.
Carries out all tasks needed at the Front Desk.
Covers Front Desk shifts when needed.
Joins team meetings and keeps sharing the Front Desk goals clearly to achieve good results.

Marriott International hires people fairly and treats everyone equally. We think it’s important to hire different kinds of people and create a welcoming environment that puts people first. We are dedicated to treating everyone fairly, regardless of things like disability, veteran status, or any other factors that are protected by law.

W Hotels wants to spark curiosity and open up new experiences. We are a place to enjoy life. We are here to welcome new opportunities and new ideas. We are always motivated by meeting new people and trying new things. We have an open and adventurous attitude at our core, which has made us famous for changing what luxury means around the world. “Whatever/Whenever is our way of thinking and serving that helps make our guests’ interests come alive. ” If you are creative, new, and always thinking about future possibilities, welcome to W Hotels. When you join W Hotels, you become part of a group of brands owned by Marriott International. Work in a place where you can do your best, start following your purpose, be part of a great team from around the world, and become the best you.
Sure Please provide the text you’d like me to simplify.