Reservation Agent

Complete
A fancy 4-star hotel focused on giving great service and making your stay memorable. We are looking for an enthusiastic and careful Reservation Agent to join our lively team.

**Main Duties:**

**Guest Relations:** Answer phone calls, emails, and messages about bookings, questions, and special needs with a friendly and professional attitude.

**Booking Management:** Make reservations correctly, making sure all the details are entered accurately in the hotel’s system.

**Customer Service:** Help guests by answering their questions and taking care of their needs quickly and well.

**Upselling:** Encourage guests to use more hotel services and facilities to improve their stay and increase profits.

**Collaboration:** Work together with the Front Desk, Sales, and Marketing teams to manage room availability and special offers.

**Reporting:** Keep clear records of bookings and cancellations and give reports when needed.

**Problem-Solving:** Deal with any problems or complaints about reservations calmly and find helpful solutions.

**Requirements:**

It’s good if you have worked in hotel reservations or at the front desk before.

**Required:** Good knowledge of Opera.

Good at talking and writing.

Great at keeping things organized and noticing small details.

Can work quickly and handle many tasks at the same time.

A work schedule that can change, including weekends and holidays.

**What We Provide:**

Good pay and benefits.

Chances to improve skills and grow in your job.

A friendly and welcoming workplace.

Employees and their families get discounts on hotel stays and food.

Job Type: Full-time means you will work all day, every day.