Customer Care Executive – UAEN

Website NMC Healthcare

Complete job details
Welcomes patients or their families and finds out what they need help with.
Gives information to help patients or sends them to the right person, either in the organization or elsewhere.
Supports the rights and duties of patients and their families, keeps their information private, and helps with information and education.
Creates and keeps a system for customers to give feedback or make complaints so they can get help.
Shares all important details with the Floor Supervisor every day.
Helps visitors and patients move through easily and makes sure everyone gets great service in a welcoming place.
Gives patients details about their medical insurance and checks it carefully before sending them to the doctor.
Looks into concerns from patients or visitors and takes the right steps to address them.
Keeps clear notes of conversations or messages with customers.
Handles patient questions, phone calls, cash transactions, and tasks in the office as listed in the work schedule.
Does other tasks given by supervisors.
Follows all safety and health rules and infection control guidelines, working with hospital management to stay in line with these requirements.
Follows the written safety rules and does the assigned tasks.
Knows what to do in emergencies and how to evacuate.
Tells about safety problems, accidents, close calls, and helps create risk assessments and incident reports.
Follows rules for handling waste.
Takes part in safety and health training, practice drills, and information sessions about preventing infections.
Wears the right safety gear and follows safety rules.

Welcomes patients or their families and finds out what they need help with.
Gives help to patients by providing information or directing them to the right person, either inside the organization or outside.
Supports the rights and duties of patients and their families, including keeping their information private and providing them with information and education.
Creates and keeps a system for customers to give feedback or complain and get help.
Shares important information with the Floor Supervisor every day.
Makes it easier for visitors and patients to move through the process and makes sure everyone gets great service in a friendly setting.
Gives patients details about their medical insurance and checks it carefully before sending them to the doctor.
Looks into problems or questions from patients and visitors and takes the right steps to help.
Keeps clear notes of conversations or messages with customers.
Handles patient questions, phone calls, money transactions, and office tasks as listed in the duty schedule.
Does other tasks given by higher-ups.
Follows all workplace safety and health rules, as well as infection control guidelines, and works together with hospital management to make sure these rules are met.
Follows written safety procedures and specific duties.
Knows the steps to take in an emergency and how to evacuate.
Tells about safety risks, accidents, close calls, and helps in making risk evaluations and reports about incidents.
Follows rules for handling waste.
Joins relevant safety and infection control training sessions, practice drills, and awareness programs.
Wears the right safety gear and follows safety rules.

Preferred Education: A degree in any field.
Experience: At least 1 year of working as a receptionist in a place that cares for patients. It’s good if you have used a multi-line phone system before. Desire to work in a hospital setting.
Technology Skills: Good at using technology; knows the basics of MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
People Skills:
Great people skills, maturity, and wise decision-making.
Able to talk professionally with different types of people.
Great phone skills.
Focus on Patients: Helpful, patient, and caring.
Organizational Skills: Good at staying organized; can manage many tasks at once even when stressed, while staying calm.
Independence: The ability to do your work on your own with little help.

To apply for this job email your details to faizinvisor@gmail.com