Customer Support Representative Team Leader

Full expected set of responsibilities
FEMALE As it were:
Client Collaboration:
Answer Immediately: Address client requests by means of telephone, email, talk, and web-based entertainment quickly.
Help Clients: Give point by point data about items and administrations, help with request arrangements, and deal support for investigating issues.
Client Follow-Up: Guarantee circle back to client requests and grievances to guarantee full goal.
Issue Goal:
Recognize and Determine Issues: Analyze and determine specialized issues or other client concerns really.
Heighten Issues: Raise intricate or irritating issues to more significant level help or concentrated offices when fundamental.
Documentation:
Keep up with Records: Keep exact and definite records of client communications, including requests, grumblings, and criticism.
Archive Arrangements: Record arrangements and best practices for future reference and preparing.
Item Information:
Ceaseless Learning: Remain informed about the most recent item updates, highlights, and company approaches.
Give Exact Data: Guarantee all data gave to clients is precise and exceptional.
Client Criticism:
Assemble Input: Gather client criticism on items, administrations, and the client care insight.
Report Experiences: Offer bits of knowledge and criticism with the supervisory crew to assist with further developing items and administrations.
Group Joint effort:
Work with Group: Team up with other colleagues to guarantee a steady and top notch client experience.
Partake in Gatherings: Go to standard group gatherings and instructional courses to remain refreshed on organization strategies and systems.
Quality Confirmation:
Comply with Rules: Observe all organization approaches and guideline working systems to guarantee quality assistance.
Take a stab at Greatness: Constantly intend to work on private execution and add to the group’s presentation.
Specialized Capability:
Use CRM Instruments: Use Client Relationship The board (CRM) programming to follow and oversee client communications and booking.
Handle Specialized Devices: Be capable in utilizing different client care apparatuses and programming to upgrade administration effectiveness.
Deals Backing (if pertinent):
Upsell and Strategically pitch: Recognize open doors to upsell or strategically pitch items and administrations in view of client needs.
Support Deals Drives: Help the outreach group with client requests about deals advancements and item data.
Intrigued Applicant – Call/WhatsApp – +971 52 106 5864

Work Types: All day, Long-lasting

Pay: AED4,000.00 – AED5,000.00 each month

Capacity to drive/migrate:

Al Quoz: Dependably drive or intending to move prior to beginning work (Required)
Application Question(s):

How much do you rate your self, 10/?
Experience:

Client assistance: 2 years (Required)
Deals: 2 years (Required)
Expected Start Date: 12/10/2024