
Website Radisson Beach Resort Palm Jumeirah
Complete job details
Can you be the superhero for our guests. Do you love helping people. If so, come work with us at the Radisson Hotel Group. Let’s make every moment special so our guests can relax and have a great time.
Our Front Office Team is the main part of our place. They greet everyone with a friendly smile and work hard to make sure our guests have a great experience that goes beyond what they expect, helping to create special memories.
As a Guest Service Agent, you’ll be part of a team that loves to provide great service. We believe that anything can happen, and we enjoy ourselves while we work.
If you’re interested, then why not say “Yes, I Can. ” We want to find enthusiastic people like you.
JOB PURPOSE
To offer a friendly and personalized welcome any time of day, every day of the week. Making a great first impression is very important for giving our guests a wonderful experience.
To check guests in and out, welcome them to the hotel, pay attention to what they need, answer their questions, and help solve any problems. This helps create a friendly community that keeps our guests connected.
KEY DUTIES
To represent the Front Office and the hotel, both at work and outside of it.
To give each guest personal attention while following the hotel’s rules and procedures.
To make sure all guests feel welcome and have a great time with good personal service.
To personally welcome and show the guests the way instead of just telling them where to go.
To make sure that guests’ privacy and their information is kept secret.
To keep the workplace clean and well-maintained by being responsible.
To use the supplies and equipment correctly and to ask for what you need.
Handle any guest complaint professionally by taking responsibility, fixing the issue to make the guest happy, and keeping a record of it.
To call the Duty Manager, Assistant Front Office Manager, or Front Office Manager for help in important situations or if you need permission.
To make sure we use the phone politely and appropriately.
Always keep the work area clean and tidy.
Use the right materials, tools, and supplies to keep the Front Office running smoothly and request more when needed.
Help all guests who come to the Front Desk with checking in, checking out, questions, getting their keys, and anything else related, while following the hotel’s rules and procedures.
To give the manager a summary of daily activities, including chances to connect with guests both inside and outside the organization.
Be aware of and tell about any guest feedback or issues.
To know about all important guests who are visiting or staying at the hotel.
To keep a correct record of guest information.
To review the arrival lists and reserve all the rooms based on what the guests need and ask for, as instructed by the Front Office Manager.
To take care of guest records and bills every day, making sure to follow all immigration, money, and audit rules.
To close the cash register correctly and make sure everything is handed over properly between shifts.
Be careful of fake money and traveler’s checks, and follow all the financial rules and checking processes.
To look at the lists of people leaving and make sure they leave on time.
To check the room’s condition and any problems.
To use all the equipment and the EMMA system correctly, you need to understand how everything is set up.
To carefully follow the rules for handing out room keys and section keys.
To check the lists every day.
To help find places for guests to stay if there are too many bookings.
To follow the agreed times, dates, and deadlines set by the Management.
Read the F/O logbook every day, make updates to it, and sign it.
Know the hours that hotel facilities are open and share information about the activities and events happening inside the hotel.
To encourage customers to buy more rooms and services whenever possible.
To stay informed about the latest changes and news related to administration, organization, and operations.
To stay informed about what competitors are offering and their prices.
To work closely with the Sales and Reservations teams on managing prices.
To go to a daily meeting with the Front Office team to review tasks and activities.
To keep a positive mood and good relationships between team members.
If you see someone acting strangely or a package that seems out of place, let someone know.
To show up on time for work, wearing the right uniform and name tag.
Keep yourself looking neat and clean, and follow the hotel and department’s rules on appearance.
To offer helpful, polite, and professional service all the time.
To keep good friendships with all coworkers.
Be flexible and take on other reasonable tasks as needed. This may include moving to different departments if necessary to meet business and customer needs.
To go to training sessions and meetings when needed.
PROFILE NEEDED
Learning
You need to have high school education or something similar.
Experience
At least 2 years of experience working in hotels or restaurants as a Guest Service Agent.
Main Skills
Talking and listening skills
Organizational skills
Understanding of information systems
Putting guests first
Skills for solving problems
Other skills (Language, Computers)
You should be able to speak, read, write, and understand English, and it’s a plus if you know another language like Russian, German, or Spanish.
Basic computer skills
JOBS
Come help us create special moments for our guests and be part of the most creative hotel company in the world. At Radisson Hotel Group, we think that our people are the most important part of our business. As one of the biggest hotel companies in the world, we are always looking for wonderful people to join our team. If this is something you want too, then join us.
To learn more about the Radisson Hotel Group and what we believe in, visit us at careers. radissonhotelscom
INDHOTEL could be read as “Indian Hotel. “
To apply for this job email your details to faizinvisor@gmail.com