Coordinator Riders

Complete job details
Company Overview

As the top local tech group in the region, we are happy to share that we have been helping millions of people in MENA for the last 18 years.
We started in Kuwait in 2004 and were bought by Delivery Hero in 2015. This gives us a special view – we know our area well and have experience from around the world. It also helps us come up with new ideas and make better technologies for the MENA region, like quick shopping, eco-friendly packaging, cloud kitchens, self-driving delivery vehicles, robots, and drones.
We deliver food in 9 countries and have over 4,500 employees. Our delivery service partners with more than 27,000 brands and nearly 50,000 locations.
Our quick shopping service, talabat mart, with 121 stores, now brings groceries to people in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less.

Talabat is part of Delivery Hero Group, which is a top delivery service that works in over 70 countries around the world.

Job Description: A summary of what a worker will do in their job.

Job Overview:
Making sure riders in certain areas of a city do their best and helping them get better. Taking charge of rider service quality by checking how well we are doing, identifying any problems, and creating a plan to fix those issues.

What’s on Your Plate.

Keep track of and enhance how well riders perform and follow the rules.
Recruiting main riders for the assigned areas.
Manage a group of Rider Coordinators and/or Rider Captains.
Organize the list of riders by assigning their work shifts, breaks, and days off correctly.
Oversees the schedule for new riders’ training along with the Rider Trainer and Rider Supervisor.
Managing inventory and following rules for using Rider equipment.
Groom rider skills (how they act, look, professionalism, and how they present themselves).
Creating a plan to help low-performing riders do better.
Cut down on complaints from customers about riders.
Watch how each rider is doing and help coach or warn them if needed.
Check how the vehicles look and how the riders behave by visiting them in person.

Requirements

What did we ask for.

Bachelor’s Degree means you’ve finished a four-year college program.
Having 2-3 years of experience in the food or grocery technology field is very important.
Skilled in using Google tools like Google Docs, Google Sheets, Google Slides, and Google Forms.
Good at talking and writing clearly. You need to know English and Urdu. Knowing Arabic is an advantage.
An influencer is someone who has good skills in talking to people and presenting ideas, especially when it comes to making deals.
People management skills: Experience in leading larger groups of people.