Call Center Agent (Thai Speaker)

Roles and Duties

As a Thai-speaking call center agent, you will be important in helping our Thai-speaking customers and giving them great service. Your main job will be to take and make phone calls, help customers with their questions, fix problems, and make sure customers are happy.

Main Duties:

Answer customer questions and give correct information.
Answer and make phone calls politely and professionally.
Quickly solve customer problems and get help with difficult cases when necessary.
Stay informed about products, services, and company rules.
Record and keep track of your communications and transactions with our CRM system.
Meet performance targets and help the team reach its goals.

Advantages:

Good pay and rewards based on how well you do your job.
Complete training and continuous job skill improvement.
Health and wellness advantages.
A nice and helpful workplace.
Chances to get better jobs within the company.
Profile of the Ideal Candidate

Needs:

You need to be good at speaking and writing in Thai.
Being good at English is very important.
Having worked in a call center or customer service before is a good advantage.
Good at talking and getting along with others.
Can do several tasks at once and work well when things get tough.
Strong ability to solve problems and notice small details.
Basic computer skills and knowledge of CRM systems.