Telesales Executive

Job Description

Jobs and Duties

Transguard Group started in 2001 and has grown a lot since then. We are leaders in cash services, security services, staffing, facilities management, and aviation. Transguard Group is a reliable business support and outsourcing company in the UAE, with a diverse team of 50,000 employees. We are looking for a Telesales Executive to work for our respected client in their Dubai office.

Job Description:

The employee needs to meet the daily sales goals for calls coming in and going out.
Make sure to follow the expected level of work.
To answer all calls in a friendly and professional way as expected for good customer service. We will make changes and improvements where needed based on feedback.
To give customers correct information about all products and countries according to the company’s rules.
Check in with all potential customers, both past and present.
Workers need to make sure that high quality standards are met so they get the right information from customers. This is important for making quotes, changing policies, and renewals.
Fill out forms and keep logs to make clear and detailed records for each customer. This helps understand the target audience and what they want from the company.
Always share information about the company’s products.
Make sure to keep and grow good connections with important partners when needed.
Make sure the campaign goals that the manager set are reached.
Make sure we follow the audit rules set by management.
Employees should follow the work schedules.
Help coworkers in the call center and other parts of the personal lines department to address temporary staffing issues and make sure customers receive good service.
Do any other tasks needed to help with the work.
Ideal Candidate Qualifications

You need to have at least 1 year of experience in telesales, preferably with insurance companies in the UAE.
Reach out to about 100 new potential customers each day.
Mainly making outgoing calls, but not just that.
Prefer speakers of Chinese, Russian, or Hindi.

The job has a total of 9 hours. This includes 8 hours of work and a 1-hour break. You get 2 days off each week, but they might not always be on the weekend.