Quality Assurance Director

About the Job
As the Quality Assurance Director, your main job is to make sure that everything at the resort runs well and meets the set quality standards. Your job may involve these tasks, but there could be more:

Setting Quality Standards: Make and apply quality guidelines and steps for every part of the resort, like places to stay, food, activities, and guest services.
Training and Education: Teach resort staff about the right ways to provide good service and the rules they need to follow. This helps make sure everyone gives the same high-quality service.
Quality Checks and Inspections: Regularly check and review the resort’s facilities, services, and operations to find areas that need improvement and make sure they meet quality standards.
Guest Feedback Management: Create and use systems to check how happy guests are and quickly handle any problems or complaints they have.
Follow the rules and laws: Keep up to date with the rules and standards for running a resort, and make sure you follow all relevant laws.
Quality Improvement Plans: Look for ways to make the resort better and work more smoothly. Then, team up with department leaders to fix any problems that come up.
Vendor and Supplier Management: Check how good the products and services from vendors and suppliers are for the resort. Set standards for choosing vendors and keep track of how well they perform.
Risk Management: Find possible problems that could affect quality and guest happiness at the resort, and come up with plans to reduce these problems.
Working Together with Other Departments: Team up with departments like operations, sales, marketing, and finance to make sure we have a complete plan for quality assurance across the resort.
Reporting and Analysis: Create regular reports on how well the quality is doing, look for trends and areas that need improvement, and share these findings with the resort management for their review and decisions.
Great Customer Service: Create a strong focus on excellent customer service among the resort staff. Stress how important it is to meet and go beyond what guests expect in every interaction.
Continuous Improvement: Keep checking and reviewing how well our quality checks are working, and make changes when needed to keep making our resort better.
The Quality Assurance Director is very important for keeping quality, service, and guest happiness high at the resort. It needs good leaders, good problem-solving skills, careful attention to details, and a focus on always getting better.

If you have the right skills and qualifications, please send your CV by email. Make sure to write the job title you are applying for in the subject line. Send it to mary. bullozo@vogohotelscom

About the Company
Abu Dhabi Golf Resort is the perfect place for luxury and relaxation in the center of Abu Dhabi. VOGO is the best golf resort in the area, combining great golf with beautiful views of the Abu Dhabi skyline and luxurious places to stay for ultimate comfort. Our hotel in the middle of Abu Dhabi is close to important sights. We have a great spa, delicious food, and stunning views, making VOGO the perfect place for golfers and anyone looking to relax. Book your stay today and enjoy a great mix of comfort and relaxation at VOGO Abu Dhabi Golf Resort & Spa.